Our 24X7 support is available at your service

For online chat, click on the "Chat" button below

Call/Chat with us on our WhatsApp number: +6592361258

Write an e-mail to support@etravelsim.com

To activate your eSim after purchasing eTravelSim, you will receive a QR code via email. You will need to scan this QR code using your phone's camera to install the eTravelSim onto your device. Once the installation is complete, your eSim should be activated and ready to use.

To check your balance simply click here.

or

- Go to Account Section

- If you are an existing  customer then login else create account with the same email ID from which you had purchased the eSim.

- On the My Account page, you will see a list of all the orders.

- Click the View Balance button against the order number to fetch the balance of your number. 

OR 

Please mail support@etravelsim.com mentioning your order number, and the support team will provide you with the required details.

No, however, at ETravelSim, we take the security of our customers seriously. To protect our customers from fraudulent activities and maintain a safe shopping environment, we may request additional identity verification for transactions flagged by our payment gateway as suspicious or potentially fraudulent.

If your transaction is marked as such, we kindly ask you to cooperate with our verification process. This may involve asking for valid proof of identity, such as a government-issued ID or passport. Rest assured that all personal information will be handled securely per our privacy policy.

We apologise for any inconvenience this may cause. It is an essential step to ensure the safety and integrity of our services. Thank you for your understanding and cooperation in this regard.

If you have any questions or concerns regarding this process, please don't hesitate to contact our customer support team at support@etravelsim.com.

We provide recharge options directly on our website for your convenience. However, if, for any reason, the recharge options are not available on the website, please don't hesitate to reach out to us for assistance. Simply send us an email at Support@etravelsim.com, including your order number, and we will promptly top up your account. Our customer support team is committed to ensuring continued connectivity and will gladly assist you with any recharge-related queries or concerns.

Our unlimited data plans are designed for individual use on a single device. Please note that these plans do not support mobile hotspot usage. The unlimited data provided is intended for personal use on your device only. If you require mobile hotspot functionality, we offer separate plans catering to this feature. Please explore our options to find the plan that best suits your needs. Should you have any further questions or require assistance, our customer support team is here to help.

To activate an eSIM on an iPhone, follow these general steps. Remember that the exact process might vary slightly depending on your carrier and iOS version. These are the steps you would typically follow:

Check Compatibility: Ensure your carrier supports eSIM activation and your iPhone model is compatible with eSIM technology.

Obtain an eSIM QR Code: Contact your carrier and request an eSIM activation QR code or activation details.

Connect to Wi-Fi or Cellular Data: Ensure your iPhone is connected to Wi-Fi or cellular data, as you'll need an internet connection for the activation process.

Access Settings: Open your iPhone's "Settings" app.

Cellular (or Mobile) > Add Cellular Plan: Navigate to "Cellular" (or "Mobile" in some regions) and tap on "Add Cellular Plan."

Scan the QR Code: If you received a QR code, use your iPhone's camera to scan the QR code provided by your carrier. Enter the necessary information manually if you received activation details without a QR code.

Confirm and Activate: Follow the on-screen instructions to confirm the details and activate the eSIM. You might be asked to restart your iPhone after activation.

You can also check the video

An eSIM data plan offers flexibility, convenience, and cost savings for travelers. With an eSIM from eTravelSIM, you can switch between carriers, avoid roaming charges, and enjoy seamless connectivity during your trips.

No, you do not need to call customer service to activate an eSIM. With eTravelSIM, you can easily activate your eSIM by scanning the QR code we provide after your purchase.

To switch back to a physical SIM card, you’ll need to deactivate the eSIM on your phone and insert a physical SIM. Your carrier will assist you with any number transfers if required.

Yes, the Galaxy Note 10 supports eSIM technology, allowing you to activate and use eTravelSIM’s eSIM for seamless connectivity.

No, the Samsung Galaxy F41 does not support eSIM technology. Consider upgrading to a compatible device like the Galaxy S23 series.

iPhone models from XR onwards, including the iPhone 12 Pro, support eSIM technology. For a full list of supported devices, check out our eSIM compatibility page.

To enable the eSIM on a Galaxy S20+, go to “Connections” in your settings, select “SIM card manager,” and add your eSIM by scanning the QR code or entering the details manually.

Yes, the Samsung S23 FE supports eSIM technology, allowing you to easily activate and use an eTravelSIM eSIM for the USA or other countries.

To check if your iPhone is being tracked, review the settings under “Privacy” and “Location Services.” eSIM functionality does not directly affect tracking. Ensure you manage your location settings carefully.

For the UK, eTravelSIM offers eSIM plans with both SMS and call options. Our plans are designed for travelers needing constant connectivity. Visit our UK eSIM page to explore options.

eTravelSIM offers the best eSIM for traveling to the USA, providing seamless activation, high-speed data, and flexible plans tailored to your travel needs. Check out the USA eSIM page for more details.

You can buy a US eSIM card before arriving in the USA directly from eTravelSIM. This allows you to activate your eSIM upon landing, ensuring immediate connectivity. Visit our USA eSIM product page to purchase one now.

Several providers, including eTravelSIM, offer eSIM plans in the USA. eTravelSIM provides affordable and reliable data plans with instant activation. Visit our USA eSIM page to explore options.

The speed of an eSIM and a physical SIM depends on the network coverage and plan. eSIMs provide the same speeds as physical SIMs, but they offer more flexibility in switching between networks without changing cards.

The best plan depends on your data needs. Our USA eSIM offers flexible options, whether you need short-term or long-term plans, unlimited data, or specific data limits. Visit the page to choose the plan that suits you best.

Yes, eSIMs can have phone numbers associated with them, just like a physical SIM. When you purchase an eSIM from eTravelSIM, you’ll get both data and voice services, depending on the plan.

Most modern smartphones, including iPhones from XR onwards and Android devices like the Google Pixel and Samsung Galaxy series, support eSIM technology. Check the full list of compatible devices on our esim compatibilty page .

No, an eSIM is assigned to a single device and cannot be transferred between an Apple Watch, iPad, and iPhone. You will need separate eSIMs for each device.

No, eSIM and physical SIMs are generally assigned different numbers. However, you can manage multiple numbers on your iPhone, including your physical SIM and eSIM, for different purposes like personal and work.

No, you cannot use an eSIM on a carrier-locked iPhone. The phone must be unlocked to switch between different carriers using an eSIM, including eTravelSIM’s USA eSIM.

To activate an eSIM on your iPhone SE, simply follow these steps:

1. Open Settings and tap on “Cellular” or “Mobile Data.”
2. Tap “Add Cellular Plan.”
3. Scan the eSIM QR code provided by eTravelSIM or enter the details manually.
4. Choose your eSIM as the default line for data or calls.
5. Your eSIM will be activated and ready to use.

For more details, visit our USA eSIM product page.

This plan offers various data options, ranging from 5 GB up to unlimited data. You can also choose plans that combine data with unlimited local and international calls.